Can I return something I’ve purchased?
Our Returns Policy – We are happy to offer a store credit, exchange, or refund on an item you’ve purchased from us under the following circumstances – simply contact us as per the circumstances shown below.
*Product/s returned without a reason will not be credited or replaced.
*Change of Mind
Products returned purely for credit will only be done if the product is in saleable condition, and within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for the cost of return postage on “change of mind” returns. The original postage charge to send you the item will be deducted from your refund.
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
Products returned less than 50% full or expired will not be accepted. Products returned due to faults will be replaced NOT credited.
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately and contact our clinic.
Allergy returns must be less than 20% used upon arrival back with us.
We will offer a credit, exchange for a more suitable product (of same value) or a full refund. When returning your product please enclose full order details, receipt of purchase and full description of the reaction you experienced.
*Incorrect Item/Damaged on Arrival
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo immediately and contact us within 7 days of delivery.
Please don’t dispose of the item until we’ve had a chance to chat with you!
Wrong makeup product selected including colour shade with makeup are not exchangeable or refundable. Please select carefully.
Original Delivery Costs
Am I eligible for free return shipping? If you’d like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately we are not able to cover return postage fees on all return types.
Note: Exception to this is a faulty product or wrong item sent to you.